Return Policy for PureDiamond

Effective Date: January 18, 2025
Website: https://purediamondd.com
Location: 5046 355th Ave, Laurens, Iowa, United States
Phone Number: (281) 356-4198
Email: info@purediamondd.com

At PureDiamond, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and easy return policy to ensure that you have a smooth and hassle-free experience.

Please review the following Return Policy carefully to understand the conditions and process for returning items.

1. Eligibility for Returns

You can return most new, unused, and unworn items within 30 days from the date of delivery. In order for your return to be accepted, the following conditions must be met:

  • The item must be in new, unused condition with all original tags, packaging, and accessories intact.
  • The item must not show signs of wear, damage, or alterations.
  • The return must be initiated within 30 days of receiving your order.

Exceptions:

  • Certain items, such as final sale items, personalized or custom-made products, and intimate accessories (such as jewelry or scarves) are non-returnable. These will be clearly marked on the product page and during checkout.

2. Return Process

If you are not satisfied with your purchase and wish to return an item, please follow these steps:

Step 1: Contact Us
To initiate a return, please reach out to our customer support team within 30 days of receiving your order. You can contact us at:

Please provide your order number and the item(s) you wish to return. Our team will guide you through the return process and provide you with a Return Authorization Number (RA#) and instructions.

Step 2: Package the Item
After receiving your RA#, please package the item securely in its original packaging, along with any accessories or documentation that came with it. Be sure to include the Return Authorization Number inside the package.

Step 3: Ship the Return
You are responsible for the return shipping costs unless the item was defective or incorrectly shipped. We recommend using a trackable shipping service for your return to ensure it reaches us safely. You can send the return package to the following address:

PureDiamond Returns Department
5046 355th Ave, Laurens, Iowa, 50554
Return Authorization Number (RA#)

Step 4: Refund Processing
Once we receive your returned item and verify its condition, we will process your refund to the original payment method. Please note that the refund will be processed within 7-10 business days after we receive the item.

3. Return Shipping Costs

  • Domestic Returns: Return shipping costs are the responsibility of the customer unless the item was defective, damaged, or incorrect.
  • International Returns: Customers are responsible for the return shipping costs for international returns. We recommend using a trackable service, and the customer is responsible for any customs duties or taxes incurred during the return process.

4. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item once the return has been processed.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@purediamondd.com or (281) 356-4198. We will provide a prepaid return label and process a full refund or send a replacement item, based on your preference.

When reporting a damaged or defective item, please include the following:

  • Your order number
  • Photos of the damaged or defective item
  • A brief description of the issue

We will resolve the matter promptly to ensure your satisfaction.

6. Non-Returnable Items

Certain items are non-returnable under our policy. These include:

  • Personalized or Custom-Made Products: Items that have been customized with engravings or special requests are final sale and cannot be returned.
  • Final Sale Items: Products marked as “final sale” or heavily discounted items are not eligible for return.
  • Intimate Accessories: Jewelry, scarves, and other intimate accessories are non-returnable for health and hygiene reasons.

7. Refunds

Refunds will be issued to the original payment method used for the purchase. Please note that:

  • Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective items).
  • Processing your refund may take 7-10 business days from the time we receive the returned item.
  • The amount refunded will be the price paid for the item, excluding any shipping fees or discounts applied.

8. Contact Us

If you have any questions or concerns about our return policy or need assistance with your return, please feel free to contact our customer service team: