Sales Policy for PureDiamond

Effective Date: January 18, 2025
Website: https://purediamondd.com
Location: 5046 355th Ave, Laurens, Iowa, United States
Phone Number: (281) 356-4198
Email: info@purediamondd.com

Welcome to PureDiamond, where we offer the finest collection of women’s accessories designed to add elegance and style to any outfit. We are committed to providing a seamless shopping experience, quality products, and exceptional customer service. Please review our Sales Policy below to understand the terms and conditions of your purchase.

1. General Information

PureDiamond is a premium retailer offering a wide variety of fashion accessories designed to elevate your personal style. Our products include exquisite jewelry, handbags, scarves, and other accessories, all crafted with quality materials and attention to detail. By accessing our website or making a purchase, you agree to comply with the terms and conditions set forth in this Sales Policy.

2. Acceptance of Orders

By placing an order on purediamondd.com, you are making an offer to purchase the products in your cart. We reserve the right to accept or reject any order for reasons including, but not limited to, product availability, errors in pricing or product description, or potential fraud.

Upon successful order placement, you will receive an order confirmation email, which includes the details of your order and payment. This email signifies that we have received your order, but does not constitute an acceptance of the order. The acceptance of your order will occur only once the item has been processed and shipped.

3. Pricing and Payment

All prices listed on purediamondd.com are in U.S. Dollars (USD) and are subject to change without notice. The total cost of your order will be calculated at checkout, which includes the cost of the product(s), applicable taxes, and shipping fees.

Payment Methods:
We accept the following payment methods for your convenience:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

When completing a purchase, all payments must be made in full before your order is processed. If there are any issues with processing your payment, we will notify you immediately.

4. Shipping and Delivery

We offer both domestic and international shipping, ensuring that your PureDiamond products arrive safely at your doorstep. Shipping costs are calculated at checkout based on the size of your order and your shipping destination.

Domestic Shipping (United States):

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day (next day)

International Shipping:

  • International Standard Shipping: 7-14 business days
  • International Expedited Shipping: 5-7 business days

Please note that international shipping may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.

Once your order has shipped, you will receive an email with a tracking number so you can monitor the delivery status of your package.

5. Returns and Exchanges

We are committed to ensuring that you are fully satisfied with your purchase. If you are not completely happy with your item, we offer a 30-day return period from the date of delivery. Items must be returned in new, unused condition with all original packaging and tags intact.

Return Process:
To initiate a return, please contact us at info@purediamondd.com or call (281) 356-4198. We will provide you with a return authorization number and return instructions. Please note that you will be responsible for the return shipping costs unless the item is defective or was incorrectly shipped.

Once we receive your returned item, we will inspect it and issue a refund to your original payment method. Please note that shipping fees are non-refundable unless the return was due to an error on our part.

Exchanges:
If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item. We are unable to directly process exchanges.

6. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at info@purediamondd.com. We will provide a prepaid return label for you to send the item back to us, and we will either issue a full refund or send you a replacement based on your preference.

To expedite the process, please include the following when contacting us:

  • Your order number
  • Photos of the damaged or defective item
  • A brief description of the issue

We will process your return or replacement request as quickly as possible.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders are processed quickly, and once an item has been shipped, we are unable to cancel it. However, you may initiate a return for a refund once the item arrives.

8. Customer Account and Security

When you create an account with purediamondd.com, you are responsible for maintaining the confidentiality of your account details, including your password. You are also responsible for all activities under your account. If you believe your account has been compromised, please contact us immediately.

We take the security of your personal information seriously and use industry-standard encryption protocols to protect your data. Your payment information is processed through secure payment gateways, and we do not store sensitive information such as credit card numbers on our website.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and protect your data when shopping with us.

10. Intellectual Property

All content, designs, logos, trademarks, and product descriptions on purediamondd.com are the property of PureDiamond and are protected by intellectual property laws. Unauthorized use of any content from our website is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by law, PureDiamond is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability is limited to the amount you paid for the product that is the subject of the claim.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Iowa, United States. Any disputes arising out of or related to these Terms and Conditions will be resolved in the courts of Iowa.

13. Contact Information

If you have any questions or concerns about our sales policy or need assistance with an order, please contact our customer service team: